Frequently Asked Questions

Can I cancel my order?

Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please write to us at sriamjaipur@gmail.com to request a cancellation.

The customer agrees not to dispute the decision made by Sriam Jaipur and accepts The Sriam Jaipur decision regarding the cancellation.

How will I receive the credit for my money when the desired size of the exchange product is not available?

The credit note will be emailed to you, which you can use in the next 30 days on the Sriam Jaipur website. Please make sure that you use the credit in one go.

Can I exchange a part of my order?

Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note some items are not returnable or exchangeable.

My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you with any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get a credit note to buy something else.

Why my exchange is not accepted?

We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • Our products are made and handled by human hands involving various processes. There are bound to be colour variations, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights please don’t expect an exchange or return for the same.
  • Exchange/Return is not accepted if the product is washed and worn.
  • No Refund, Return & Exchange For The 999 Store
  • Purchase made from the SALE section is not eligible for any kind of return or exchange. All the sales, discounted, brought with a coupon, and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
  • No exchange or return for Sarees, Accessories, Home Decor & Jewellery categories.

NOTE: THERE ARE NO RETURNS AND REFUNDS ON CUSHION COVERS AND RUGS.

NOTE: EXCHANGE SHIPPING HAS TO BE PAID BY CUSTOMER