Return & Exchange Policy

• Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
• All the sales, discounted, brought with a coupon, and gift voucher purchases are nonreturnable, non refundable& non-exchangeable. Please go through the size chart carefully for sale products.
• We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions before making a purchase.
• If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece.
• Some items are Made to order which are not eligible for returns. The return and exchange policy for such products is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

Returns & Exchanges

• What is the Exchange policy on Sriam Jaipur?
  As a company policy, we do not provide a refund/return on any product once sold. Once the Sriam Jaipur pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). The customer gets a credit note, only when the desired size of the product is not in stock.If the product is not from the sale section & eligible for size exchange, you may write to us at sriamjapur@gmail.com within 2 working days or 48 hours of delivery to request an exchange.Once acknowledged by the team during the next working day, please send the product back to us yourself, we do not have a reverse pickup facility. Please do not forget to take an acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Rang deep will not be responsible for any lost shipment.The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

  Address for the Exchange:
  Plot No. 06, Chandrakala Colony,
  Siyaram Street, Durgapura,
  Jaipur – 302018

  E-mail:
  sriamjaipur@gmail.com

  Contact Customer Support:
  91-9928588030

1. Exchange can be done within 7 days for the date of delivery
2. Only products that is unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, original packaging, and eligible for exchange.
3. Please mention your name, address, number, email, and order id on the parcel along with the size needed.
4. Please do note, that exchange is allowed once per order.
5. Size exchange is available (in case of a size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & from).
6. Store credit equaling the amount of the exchanged product minus the shipping/COD cost of to & from with a validity of 30 days from the date of receipt of store credit.
7. The cost of shipping to & from (reverse pickup as well as shipping charges) for the product is to be borne by you.

• Can I cancel my order?
  Prepaid orders are not eligible for cancellation.
  You can cancel your Cash on Delivery order within 24 hours of order. Please write to us at sriamjaipur@gmail.com to request a cancellation.The customer agrees not to dispute the decision made by Sriam Jaipur and accepts The Sriam Jaipur decision regarding the cancellation.
• How will I receive the credit for my money when the desired size of the exchange product is not available?
  The credit note will be emailed to you, which you can use in the next 30 days on the Sriam Jaipur website. Please make sure that you use the credit in one go.
• Can I exchange a part of my order?
  Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note some items are not returnable or exchangeable.
• My garment does not fit me. What can I do?
  If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you with any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get a credit note to buy something else.
• Why my exchange is not accepted?
  We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • Our products are made and handled by human hands involving various processes. There are bound to be colour variations, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights please don’t expect an exchange or return for the same.
  • Exchange/Return is not accepted if the product is washed and worn.
  • No Refund, Return & Exchange For The 999 Store
  • Purchase made from the SALE section is not eligible for any kind of return or exchange. All the sales, discounted, brought with a coupon, and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
  • No exchange or return for Sarees, Accessories, Home Decor & Jewellery categories.

NOTE: THERE ARE NO RETURNS AND REFUNDS ON CUSHION COVERS AND RUGS.

NOTE: EXCHANGE SHIPPING HAS TO BE PAID BY CUSTOMER